Steve and the crew are dialed in from the beginning. Steve came out on a Sunday to check out my tree. He explained exactly what would be done in the trimming process. I have a massive oak and beach tree 4 feet from my house. This was not a easy job. They did the job exactly as explained. The price was excellent! The job was left clean and we are thrilled. Do yourself a favor and call Steve. You will be impressive with his service, work ethic and knowledge.